We’re building a best-in-class support team, and we're looking for driven customer support professionals to help make sure that our users have an effortless experience getting their problems solved with as little fuss as possible.
As a Customer Experience Specialist, you’ll…
Become an expert user of the PowerTrade platform
Be the empathetic face of the company to our customers
Answer inbound email and live chat queries regarding PowerTrade, and our products and services
Perform customer support and basic technical support in response to escalations pertaining to PowerTrade products and services
Collaborate with other groups in the company to identify and deliver solutions to customer pain
Create and maintain knowledge articles in the knowledge base
Use problem-solving abilities to identify emergent customer issues to share with the larger team
You'll thrive as the Customer Advocate if you have these traits and experience:
Even better if you also have these skills:
At PowerTrade, we’re a team of technologists, and crypto industry veterans obsessed with quality, product and user experience.
Our operating system
Start with the customer
Be cool, kind and drama-free
Be radically honest
Move, smartly, intentionally, fn fast!
Just fix it!
If you share our values and our enthusiasm for crypto and trading and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team.