Customer Support

Customer Experience Specialist

Remote   |   Full Time

We’re building a best-in-class support team, and we're looking for driven customer support professionals to help make sure that our users have an effortless experience getting their problems solved with as little fuss as possible.

About the role

As a Customer Experience Specialist, you’ll…

  • Become an expert user of the PowerTrade platform

  • Be the empathetic face of the company to our customers

  • Answer inbound email and live chat queries regarding PowerTrade, and our products and services

  • Perform customer support and basic technical support in response to escalations pertaining to PowerTrade products and services

  • Collaborate with other groups in the company to identify and deliver solutions to customer pain

  • Create and maintain knowledge articles in the knowledge base

  • Use problem-solving abilities to identify emergent customer issues to share with the larger team

About you

You'll thrive as the Customer Advocate if you have these traits and experience:

  • Empathy for others
  • Superb communication skills
  • Dogged determination to find solutions to customers' problems
  • Willingness to learn
  • Ability to work remotely with light supervision
  • At least 2 years' experience in either technical support or customer support in a Financial Services or Fintech company 

Even better if you also have these skills:

  • Familiarity with Zendesk or similar support platforms
  • Basic cryptocurrency spot trading knowledge AND/OR knowledge about spot, options, and futures trading

About us

At PowerTrade, we’re a team of technologists, and crypto industry veterans obsessed with quality, product and user experience.

Our operating system

  1. Start with the customer

  2. Be cool, kind and drama-free

  3. Be radically honest

  4. Move, smartly, intentionally, fn fast!

  5. Just fix it!

  6. Dream big!

Think you’re a good fit for the role?

If you share our values and our enthusiasm for crypto and trading and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team.

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