Customer Support

Customer Advocate

Remote   |   Full Time

We're looking for a driven individual who would be at home both communicating with both non-technical customers and technical internal stakeholders alike. In this role, you will be responsible for representing the voice of the customer to our product team and have a direct hand in shaping the kinds of features that we build in accordance with customer feedback.

About the role

As a Customer Advocate, you’ll…

  • Represent the voice of the customer on the product team

  • Become a subject matter expert on how the PowerTrade app and its backend are put together

  • Collaborate with product managers, engineers, and designers to imagine the future and create innovative products for traders

  • Answer inbound email and live chat queries regarding PowerTrade, and our products and services

  • Perform customer support and basic technical support in response to escalations pertaining to PowerTrade products and services

  • Work with other groups in the company to identify and deliver solutions to customer pain

  • Create and maintain knowledge articles in the knowledge base

  • Collate and make sense of customer support data to identify emerging trends and issues

About you

You'll thrive as the Customer Advocate if you have these traits and experience:

  • Empathy for others
  • A deep sense of curiosity
  • Dogged determination to solve problems
  • Superb communication skills
  • Ability to work remotely with light supervision
  • At least 2 years' experience in similar customer advocacy or product management role

Even better if you also have these skills:

  • Familiarity with Zendesk or similar support platforms
  • Basic cryptocurrency spot trading knowledge AND/OR knowledge about spot, options, and futures trading

About us

At PowerTrade, we’re a team of technologists, and crypto industry veterans obsessed with quality, product and user experience.

Our operating system

  1. Start with the customer

  2. Be cool, kind and drama-free

  3. Be radically honest

  4. Move, smartly, intentionally, fn fast!

  5. Just fix it!

  6. Dream big!

Think you’re a good fit for the role?

If you share our values and our enthusiasm for crypto and trading and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team.

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